Privacy Policy

What We Collect

When you use Nell, we collect the following information to provide our birthday reminder and relationship CRM service:

• Phone number: Your phone number to communicate with you via SMS
• Contact information: Names, birthdays, anniversaries, and other important dates you share with us
• Messages: The text messages you send to and receive from Nell
• Preferences: Your reminder preferences, timing settings, and service configuration

How We Use Your Information

We use your information solely to provide the Nell service:

• Send you birthday and anniversary reminders
• Respond to your questions and requests
• Maintain your personal relationship database
• Improve our service based on your feedback
• Provide customer support

We do not use your information for any other purpose. We don't sell your data, send marketing messages, or share your information with third parties for their marketing purposes.

AI Processing

Nell uses artificial intelligence powered by Anthropic's Claude to understand and respond to your messages. Here's what you should know:

• Your conversations are processed by Anthropic's AI systems to generate responses
• Anthropic does not use your data to train their models
• We implement security measures to protect your data during AI processing
• AI processing helps Nell understand context, dates, and provide helpful reminders

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We Don't Sell Your Data

We never sell, rent, or trade your personal information to third parties. Your data is used exclusively to provide the Nell service to you.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you stop using Nell, we will retain your data for a reasonable period in case you want to reactivate the service.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of the service at any time

Opting Out

You can stop receiving messages from Nell at any time by texting STOP to (279) 529-0731. This will immediately unsubscribe you from all future messages.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: lawrencep.design@gmail.com

Text: (279) 529-0731